I guarantee you won’t find anyone who hasn’t shopped online especially post Covid-19 pandemic. E-commerce / Retail sector online shopping is prospering more than any time now. There are several benefits to shopping in person over shopping online. Convenience, time-saving and convenient access to worldwide goods and counting. The website should be thoroughly tested as well, in order to ensure that all the features provided in the website are working properly and no unwanted bugs or defects will occur during use. This should be done so that the user will have a smooth and enjoyable experience with the e-commerce website.
With 5 + years of experience in e-commerce testing, TestDel offers a powerful step-by-step plan to ensure that the services and functions work as expected. We highlighted the most critical cases that need to be checked to ensure an online store matches the changes in the emerging market.
Cut costs, save time, start testing.
Types of Testing for E-commerce System
- Performance & Stress Testing: Verify the app under peak load
A good performance of your site is the first and foremost condition for attracting visitors. We all know that 20th-century consumers have no time to wait long before accessing the pages, products or don’t expect certain features to stop working suddenly. The main requirement of companies today is not only well-designed e-commerce sites but all expectations are that all imaginable scenarios meet the end-users expectation, To do this, performance and load testers check if your application has the ability to respond quickly and can handle a large number of users at the same time.2
2. User Experience: Execute real-time scenarios
According to the Conversocial report, 61% of consumers agree that they quit using an app within 7 Sec that failed to have an enjoyable user experience. The number of products on e-commerce is increasing daily. To cope with the competitors on the market, providing the impeccable user experience is mandatory, and Usability Testing is the right way to gain valuable insights from your users as to why and how they are using your product. The state of being user-friendly and fit for purpose is ultimately the main ask for every company and consumer
3. Homepage: Essential elements every consumer want
First thing comes first, and the first thing the user sees browsing the website is the home page. The golden rule of marketing claims: for the first 7 sec, consumer building all the subsequent attitudes towards website or app. Make this 7 sec unforgettable, take extra care that within the first three seconds, a website tells visitors what the business has to offer. Include two to three calls-to-action above the fold that direct visitors to different stages of the buying cycle and place them in spots that are easy to find.,.
4. Search Functionality: A must-have
Most of the time, e-commerce sites have hundreds and thousands of products, due to that search bar may develop glitches, Make sure your app or website search bar works intuitively, delivers expected results, performs effective sorting and works flawlessly. In addition, it is also important to have a prominent search bar presented on every page on your site.
5. Basket: Small but principal matter which helps to build a reputation
A properly functioning shopping cart is essential when you sell products. There is no other way to verify the status of the shopping cart than to do practical checking to verify that it can quickly add the shopping objects to the cart, and all the buttons are functioning properly. Visibility testing is yet another part of this task. If you have discount coupons, make sure they are also working properly. Instead of practical monitoring, TestDel QA team tracks the standards and device criteria, thus improving customer trust and protecting company owners’ credibility.
6.Verify Product Information
Provide information as possible to avoid any doubts. It is important to test image consistency, retail pricing recognition, retail specs, stock accuracy consumer ratings so your customers can have a better understanding of what you are offering them. As a result, this trend will lead to better sales, and eventually, makes you e-commerce platform superior to the other choices.
7.The Seamless and secure payment process
Anything that connects to your customer’s money should be checked more closely as compared to anything else. Payment screen errors lead to considerable tension. The average consumer doesn’t even think about the whole process that takes place when he/she pays for items at an online store. It is also important to understand that in the payment process there are many players, not just you and the customer(s). There are also card brands, acquirers, and issuing banks or other companies. Therefore, It is crucial to have the whole process thoroughly tested and validated to reduce the risk at every point possible. Making yours and your customers’ data secure is one of the most important issues for your online business.
8. Mobile sensibility
Verify that Browse, shop, product research functions work with the same precision on tablets or mobile phones. More and more people tend to use smartphone app should be easy to connect everywhere and in any possible way. As per OuterBox statistics, 62% of smartphone users made purchases via their smartphone if app responsiveness is good to browse their e-commerce products. Take the initiative of smartphone testing and make sure every item is visible and functions well. Mobile-friendly e-commerce websites not only draw new users but also have the old ones ready to use it again and again.
9. Ensuring state of the art Technology compatibility
Currently, there are a variety of implementations of certain top-notch innovations as AI, machine learning, data science, VR, 5G, IoT, chatbots, and more. Companies need to ensure the latest technology works perfectly. And note, what testing should be performed with a view that as what will be the product or service will be in near future
10. Conserve Consumer Confidence: checking Security vulnerabilities are must-have in software testing
With cybersecurity being a major concern for online shoppers, security testing is a must. You can experience a range of security problems, such as injection, broken authentication, cross-site scripting, broken access control, password misconfiguration, etc. In order to prevent malicious attacks, it is important to conduct security checks or penetration testing before the release of the final version. It is almost impossible to deliver a well-functioning e-commerce product without penetration testing being carried out.
Conclusion
More and more customers are shopping online, and everyone wants quality, safety and comfort. In order to make your e-commerce application competitive, you must pay the greatest attention to the above points and ensure that you provide your customers with a consistent, high-quality opportunity. Ranging from things like response time, times to having to register or create an account before you make a purchase, each information can evaluate your future success. Please don’t ignore Quality assurance and testing which is fundamental for making your website or app an ultimate success.