There are a variety of problems that come with each new client interaction, but in order to start off on the right direction there are a few fundamental factors that we take into account before starting work: 

1. Whom should I contact? 

We always double-check who I should be communicating with before beginning an engagement. This includes all members of TestDel as well as any other parties engaged, in addition to the client that has contracted the work. 

By establishing open lines of communication, stakeholders will always be aware that we are eager to engage in conversation, and we will be able to let them know how the project is progressing and who to turn to for help if challenges arise. It’s crucial to strike a balance while communicating so as not to overly interrupt the customer’s workday and be in keeping with the culture of the company. The options here include phone, email, Skype, WebEx, etc. 

2. What exactly are the goals? 

We always ask customers for clarification on their goals. We acknowledge that we might not have been involved in all of the conversations leading up to the engagement. Having a clear and comprehensive statement of the objectives from the beginning allows us to develop an efficient action plan without worrying that we will miss important details and end up having to duplicate our work later. 

If anything has been missed, the best method to find out is to document those objectives as they are understood and validate them with the customer and TestDel. To make sure that what you have written has been read, understood, and approved by all parties, a little perseverance may be needed at this point. 

3. What are the deliverables we have? 

The customer’s request should be taken into account while designing the deliverables, which might take many different forms (documents, test results, and assistance). Some organizations prefer formal documentation and want entry and exit reports, acceptance plans, daily progress reports, test coverage matrices, and defect reports in addition to the testing mandated by the engagement. 

Some individuals prefer a more relaxed approach that starts with a clear grasp of the goals and deliverables and ends with a report or statement of confidence. Additionally, the duration of the partnership may determine these deliverables. Whichever technique is used, we always make sure we have a clear and agreed-upon summary of the deliverables that are required, as well as the templates and tools needed to fulfill the deliverables. 

4. How much time will it take? 

Metrics can be agreed upon to determine how long it will take once objectives and deliverables have been determined. This can be challenging on occasion because testing may take longer than the customer’s project timelines allow.  

The metrics should account for the possibility of a major failure. A tester’s specialty is making things go wrong; the environment may malfunction, the test tools may not work, or the client may not be prepared to move on. Planning for these scenarios is necessary, along with mitigating measures to handle any issues that may arise. 

5. Do I have the necessary tools? 

Realizing that the tool might not just be a piece of software but also a resource, a set of access permissions, or the necessary knowledge to finish the job. Ask for it, buy it, or find an appropriate substitute if the necessary tools are not available. 

6. Conclusion  

Here are the five things that we consider when the work enters the TestDel. An experienced software application testing organization like TestDel doesn’t rely on guesswork. We work in the area of assurance and facts. Please contact us for more information.